hahaha … Yes, I have several ideas.
1.- Your client connects by remote desktop from time to time.
- a - Each time he disconnect, he leaves the robot with the CTRL-ALT-SUPR screen
- b - if he minimize the remote desktop window, he leave the robot without a keyboard.
- c - Recommend your client to use the RPA Center to connect remotely. It is part of the RPA Suite of Robot Cartes.
2.- Your client has updated applications or permissions and does not want to tell you. Check versions of applications, policies and antivirus rules.
tell me please if it works